TERMS OF ORDER
- SUYA ONLY - Order by noon, pick up later same day (Mondays-Fridays)Available Now!
- $70 minimum for shipping orders
- Orders placed by 3pm Friday ships out on Monday and orders placed by 3pm Monday will be shipped on Wednesday
- Cashapp ($opengrilldallas), Venmo $ Zelle (opengrilldallas@gmail.com) accepted
Terms of Delivery
1.Local Deliveries (Dallas-Fort Worth & Surrounding Areas):
- Delivery is available for both individual orders and catering services.
- Orders must be placed at least 24–48 hours in advance (unless otherwise confirmed).
- Delivery windows are scheduled in 2-hour blocks, and our team will communicate if delays occur.
- For taste testing or event orders, specific time slots must be confirmed and agreed upon in writing.
2. Nationwide Shipping (Frozen Products):
- All frozen suya and perishable items are shipped via USPS or UPS with cold packaging.
- Orders ship Monday through Wednesday to ensure weekday arrival and avoid weekend delays.
- A tracking number will be provided upon dispatch.
- Customers are responsible for entering correct delivery addresses (including unit numbers).
- Open Grill Dallas is not liable for delays caused by incorrect addresses or carrier issues, though we will work with you to resolve issues when possible.
Catering Policy
1. Booking & Deposit:
- All catering orders must be placed at least 7 days in advance.
- A 50% non-refundable deposit is required to secure your event date. Final payment is due 48 hours before the event.
2. Minimum Order Requirement:
- We require a minimum catering order of $250.
- For Full-Service Catering (includes staff, setup, and clean-up), a flat fee of $400 applies in addition to food costs.
3. Taste Testing:
- Taste testing is available by appointment in Forney, TX.
- A small fee may apply but will be credited toward your event if you book with us.
4. Changes & Cancellations:
Order changes must be made no later than 5 days before the event.
Cancellations less than 72 hours in advance will result in forfeiture of the full payment.
5. Delivery & Setup:
We offer delivery for a fee based on location.
Setup and serving are only available with full-service catering packages.
Client must ensure an accessible, clean, and safe location for setup.
6. Food Handling & Leftovers:
- We prepare all items fresh and ensure proper packaging.
- After delivery or service, Open Grill Dallas is no longer responsible for food handling or storage.
7. Special Requests & Allergies:
Please inform us of any dietary restrictions or allergies at the time of booking.
While we do our best to accommodate, we cannot guarantee an allergen-free kitchen.
Return & Refund Policy
1. Perishable Items:
- Due to the nature of our products, we do not accept returns on food items.
- However, if your order arrives damaged, incorrect, or spoiled due to our fault, please contact us within *24 hours* of delivery with photos and details.
- Eligible issues will be resolved via replacement, store credit, or partial refund at our discretion.
2. Non-Perishable Items & Merchandise (if applicable):
- Must be returned unused and in original condition within 7 days of receipt.
- Return shipping is the responsibility of the customer unless the return is due to our error.
Cancellations & Changes
- Cancellations must be made at least 5 days in advance for a full refund.
- Cancellations made less than 5 days prior may incur a partial charge for preparation costs.
- No refunds for cancellations within 48 hours of the scheduled event.
- Date or quantity changes must be communicated at least 3 days in advance.
- Orders canceled within 1 hour of placement may be eligible for a full refund if processing has not started.
- Once an order has been prepped or shipped, cancellations are no longer possible.
1. Catering & Event Orders:
2. Regular Orders:
Customer Satisfaction Policy
We take pride in offering exceptional service and quality. If you're not fully satisfied with your experience, please reach out to us at (opengrilldallas@gmail.com) within 24–48 hours of your order, and our team will work with you to make it right.
Allergy & Food Safety Disclaimer
Open Grill Dallas uses a shared kitchen space where common allergens like nuts, dairy, and gluten may be present. Please notify us of any food allergies or dietary restrictions at the time of ordering.
Contact & Support
Contact & Support
For order issues, feedback, or support:
📍 Based in Forney, TX | Serving DFW & Beyond
